59 S Main St

Concord, NH 03301

We are in the studio dyeing Monday -Friday 8-4-ish. 

Policies

PAYMENT

Payment of your order must be received in full before we ship your item.

We accept PayPal and credit cards as payment for all items.

SHIPPING

All items are shipped standard USPS First Class Mail within 2-4 business days. We promise to get things out as quick as we can - I know how exciting it is waiting for mail! Any packages that contain more than 1 pound (4 or more 100g skeins of yarn) of the product will automatically ship Priority Mail and will be insured per USPS allowance of $50.

We ship to the address on your order. Please make sure this is correct during checkout.

After receipt by USPS, we are not responsible for any lost or stolen packages.

We ship internationally. However, we are not responsible for any customs fees you may have to pay if you are outside the USA, to release your item from customs. We have zero control over customs fees. This price can range due to the region you live in. Shipping fees are non-refundable should the package be refused for any reason.

REFUNDS AND EXCHANGES

If you have a problem with your order, please, please contact me. We put a lot of time and love into every item and your happiness is a priority for us. With that said, we will only accept returns on items that are still skeined and in the condition that it was sent to you.